Data Deletion Instructions

1. What data this covers

Sync CRM is a customer-relationship platform used by visa, immigration and travel agencies. Depending on how you interact with an agency that uses Sync CRM, we may hold:

• contact details, enquiry and case information the agency records about you;
• documents you provide to the agency;
• messages you exchange with the agency through connected channels, including Facebook Messenger, Instagram Direct and WhatsApp; and
• account and staff information, if you work at an agency that uses Sync CRM.

Details of how this data is collected and used are in our Privacy Policy.

2. If you are a client or applicant of an agency

For client and case information, the agency you dealt with is the controller of your data, and Sync CRM processes it on the agency's instructions. The fastest route is therefore:

• Contact the agency you communicated with and ask them to delete your data. Agency staff can permanently delete client records, documents and conversation history from Sync CRM.
• If you cannot reach the agency, or you believe data about you remains in Sync CRM after asking, email us at contact@sync-crm.io with the subject line “Data deletion request”. Include the name of the agency and the phone number, email address or social-media handle you used to contact them, so we can locate the records.

3. Data received from Facebook, Instagram or WhatsApp

When you message an agency's Facebook Page, Instagram account or WhatsApp Business number, Meta delivers those messages to Sync CRM so the agency can reply. We store the message content, your name or profile handle as provided by Meta, and the platform identifiers needed to route the conversation.

To have this data deleted:

• email contact@sync-crm.io with the subject line “Meta data deletion request”, telling us the platform (Facebook, Instagram or WhatsApp), the agency you messaged, and the profile name, handle or phone number you messaged from; or
• ask the agency directly — deleting the conversation or client record in Sync CRM removes the associated message history.

We verify every request before acting on it — for platform data, by confirming the request comes from the same account or number the messages were sent from. Verified requests are completed within 30 days and confirmed to you by email. Deleting data from Sync CRM does not delete your copy of the conversation in the Facebook, Instagram or WhatsApp apps, which remains under Meta's control.

4. If you are an agency using Sync CRM

Agency administrators can delete data directly in the platform: individual leads, applicants and documents; entire client records (which cascades to the client's applicants, documents, cases and linked conversations); and individual Messenger, Instagram or WhatsApp conversations, including their message history. Disconnecting a channel in Integrations stops further data being received from Meta for that channel. To close your account entirely and have your workspace data deleted, contact us at contact@sync-crm.io.

5. How deletion works

When a verified deletion request is completed, the data is removed from our production systems immediately, including uploaded document files. Residual copies in backups are rotated out automatically: no backup is retained for longer than 90 days, so deleted data is fully gone from all systems within 90 days of the deletion.

One category is exempt: invoices, payment records and accounting ledger entries are retained for the statutory record-keeping period required by UAE tax law (five years), even where the client record they relate to has been deleted. We may also retain limited information where it is needed to resolve disputes or enforce agreements, as described in the Privacy Policy.

6. Contact